Bolsterlang respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit this website, submit an enquiry, upload a BOM or parts list, subscribe to information, contact us, or use our related services.

Our services are primarily provided to business customers and include enquiries, sourcing, supply, logistics coordination, technical support, and after-sales services relating to industrial automation parts. We generally process your personal data in your capacity as an authorised representative of your company, institution, or organisation. This Policy also applies to individuals who visit our website, send information to us, or otherwise interact with us in a personal capacity.

We process your personal data only where there is an appropriate business need and a lawful basis for doing so. We also seek to limit the personal data we collect to what is reasonably necessary for the relevant business purpose.

Bolsterlang acts as the controller or personal data processor responsible for the personal data processed through this website.

In this Privacy Policy, “Bolsterlang”, “we”, “us”, or “our” refers to the website operator and, where necessary, any affiliated companies involved in providing the relevant services.

If you have any questions about this Privacy Policy, how we process your personal data, or your data protection rights, you may contact us using the contact details provided on this website.

We may update this Privacy Policy from time to time to reflect changes in our business, website functions, or applicable legal requirements. Any updated version will be published on this page and will include the date on which it was last revised.

The personal data you provide to us should be accurate and complete. Please inform us promptly if your contact person, company details, email address, telephone number, or other business information changes.

Depending on how you interact with us, we may collect the following categories of personal data:

Identity and contact data: This may include your name, job title, company name, department, country or region, email address, telephone number, and contact address.

Business and enquiry data: This may include part numbers, brands, quantities, required delivery dates, delivery countries, BOMs, photographs of equipment nameplates, technical specifications, project information, and other enquiry details.

Transaction and service data: This may include quotation records, order information, payment and invoicing details, logistics information, warranty or after-sales records, and records of communications with us.

Technical and usage data: This may include your IP address, browser type, device information, access time, pages viewed, Cookie identifiers, and information about how you use our website.

Please do not submit identity documents, banking passwords, health information, or any other unnecessary sensitive personal data through our standard enquiry forms unless such information is specifically requested and required for a legitimate purpose.

If You Fail to Provide Personal Data

Certain personal data may be required for us to process an enquiry, prepare a quotation, fulfil an order, arrange logistics, or provide after-sales services.

If you do not provide the necessary information, we may be unable to accurately identify the relevant product, issue a quotation, complete a contract, arrange delivery, or respond to your service request. Where possible, we will indicate which fields or information are mandatory at the point of collection.

We may collect your personal data through the following methods: You provide it directly by completing website forms, sending emails, uploading BOMs or parts information, or contacting us by telephone or instant messaging tools;

It is provided by your company, colleagues, procurement agents, logistics service providers, or other authorised business partners;

It is generated automatically when you visit or use our website through server logs, Cookies, and similar technologies;

It is obtained, where permitted by applicable law, from publicly available sources such as company websites, industry directories, trade show lists, professional networking platforms, or other lawful public sources.

If you provide us with personal data relating to colleagues, customers, suppliers, consignees, or other individuals, you should ensure that you are authorised to provide such information and, where required, that those individuals have been informed about how we may process their personal data.

Please provide only the information necessary for the relevant enquiry, transaction, delivery, or service. Do not submit personal data that is unrelated to the relevant business purpose.

This website may contain links to manufacturers’ websites, logistics service providers, payment service providers, or other third-party websites.

Third-party websites have their own privacy policies and data processing practices. We do not control and are not responsible for the content or privacy practices of those websites. We recommend that you review the applicable third-party privacy policy when leaving our website.

We may process your personal data where necessary to perform a contract, take steps at your request before entering into a contract, comply with legal obligations, obtain your consent, or pursue appropriate legitimate business interests.

Our legitimate business interests may include responding to enquiries, improving our services, protecting website security, preventing fraud, maintaining customer relationships, and conducting reasonable business-to-business communications.

Where required, we will assess our legitimate interests against your rights and interests and implement appropriate safeguards in accordance with applicable law.

We may use your personal data to:

Process product enquiries, BOMs, parts lists, and requests for quotations;

Verify model numbers, technical specifications, availability, lead times, and product condition;

Create and manage customer, supplier, or business partner accounts;

Process orders, contracts, payments, invoices, logistics, customs clearance, and delivery;

Provide warranty, return, replacement, repair, and after-sales support;

Respond to questions submitted by telephone, email, website forms, or instant messaging tools;

Improve website functions, product information, service procedures, and user experience;

Protect our website, systems, and business against fraud, misuse, and cybersecurity risks;

Comply with tax, accounting, trade compliance, and other legal obligations.

Where permitted by applicable law, we may send existing or prospective business customers information relating to industrial automation products, sourcing services, inventory availability, industry events, or other relevant services.

Your decision not to receive marketing communications will not affect any existing contract or essential service that we are providing to you.

Where applicable law requires prior consent for marketing communications, we will send such communications only after obtaining the required consent.

You may ask us to stop sending marketing communications at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.

Opting out of marketing communications will not prevent us from contacting you regarding existing orders, contractual obligations, after-sales support, security notices, or other necessary business communications.

We will generally use your personal data only for the purposes explained at the time it was collected.

If we need to use your personal data for a new purpose, we will assess whether the new purpose is compatible with the original purpose. Where required by applicable law, we will notify you in advance or obtain your consent before using the data for the new purpose.

To conduct our business or provide services, we may disclose your personal data, where necessary, to:

Bolsterlang’s affiliated companies and internal business teams;

Product manufacturers, authorised suppliers, and technical service partners;

Logistics, warehousing, courier, customs clearance, and insurance service providers;

Payment service providers, banks, invoicing providers, accountants, and auditors;

Website hosting providers, cloud service providers, email providers, customer relationship management providers, and IT service providers;

Professional advisers, regulatory authorities, courts, law enforcement bodies, or other authorities legally entitled to request the information.

We require service providers that process personal data on our behalf to implement appropriate confidentiality and security measures and to process such data only for the agreed purposes.

Because our customers, suppliers, and service partners may be located in different countries or regions, your personal data may be transferred to and processed in a country or region outside the jurisdiction in which you are located.

When transferring personal data internationally, we will take reasonable measures in accordance with applicable law. These measures may include entering into data protection agreements, using applicable standard contractual clauses, carrying out required assessments, or obtaining consent where necessary, to ensure that your personal data receives an appropriate level of protection.

We implement technical and organisational measures appropriate to the level of risk to protect personal data against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

These measures may include access controls, identity authentication, encryption during transmission, data backups, system logs, employee confidentiality obligations, security monitoring, and security management of service providers.

However, no method of transmission over the internet can be guaranteed to be completely secure. Please do not send unnecessary sensitive information through unencrypted communication channels.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, perform contractual obligations, handle disputes, and comply with legal, tax, accounting, or regulatory requirements.

The specific retention period will depend on the type of data, the nature of the business relationship, the duration of the contract, applicable legal requirements, and potential dispute risks.

Once personal data is no longer required, we will delete it, anonymise it, or otherwise handle it in an appropriate manner.

Depending on the applicable laws in your country or region, you may have the right to:

Be informed about how we process your personal data;

Request access to or obtain a copy of your personal data;

Request correction of inaccurate or incomplete personal data;

Request deletion of your personal data where the applicable legal conditions are met;

Request restriction of or object to certain processing activities;

Withdraw any consent previously provided;

Request that your personal data be provided or transferred in an appropriate format;

Object to certain marketing or automated processing activities;

Submit a complaint to the relevant data protection supervisory authority.

These rights may be subject to conditions, limitations, and exceptions under applicable law. We will normally respond to valid requests within the period required by law.

The rights provided under the General Data Protection Regulation, or GDPR, include the right to be informed, the right of access, the right to rectification, the right to erasure, and other rights relating to the processing of personal data.

This website may use Cookies, pixels, log files, and similar technologies to operate the website, remember user preferences, analyse website traffic, improve the user experience, and assess the effectiveness of promotional activities.

The technologies we may use include:

Strictly necessary Cookies: Used for website security, form submission, session management, and essential website functions;

Preference Cookies: Used to remember language, regional, or display preferences;

Analytics Cookies: Used to understand website traffic and how visitors use the website;

Marketing Cookies: Used to assess the effectiveness of promotional activities or display relevant content.

Where applicable law requires consent for non-essential Cookies, we will ask for your choice before enabling them.

You may adjust or withdraw your choices through the Cookie settings centre. You may also delete or block Cookies through your browser settings.

Strictly necessary Cookies may not be disabled because certain website functions may not operate properly without them.

Applicable regulatory guidance generally requires websites to explain how Cookies are used and, where required, obtain the user’s active consent before placing non-essential Cookies. Strictly necessary Cookies are generally exempt from this consent requirement.